Return conditions

  • Terms of return and exchange of goods 

    1. Defects of the sold goods are removed, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" approved by the rules for the return and exchange of items, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (see information on the website of VšĮ "Vartotojų centras" ?id=1038, "Peculiarities of return and exchange of non-food products" item 18.). In all cases, money for returned goods is transferred only to the payer's bank account.
    2. In order to return the product(s), the Buyer can do so within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, by informing the Seller using the means of communication specified in the contact section, specifying the name of the returned product, the order number and the reason for the return. 
    3. In orders to return item (s), purchaser must comply with the following conditions:
    3.1. the returned item must be in original packaging and undamaged;
    3.2. the product must be intact;
    3.3. item must be unused, of marketable appearance (intact label and so on). This paragraph shall not apply in the case of a defective product returned;
    3.4. the returned item must be of the same completion as it was received;
    3.5. when returning the item it is necessary to provide acquisition document;
    4. The seller has the right to reject returned goods if the customer does not comply with the procedure for returning goods set out in Article 3.
    5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar, suitable products.
    6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery.

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