Purchase rules

  • 1. General Provisions
    1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and Seller to the Buyer when purchasing goods in e-shop.
    1.2. The seller reserves the right to modify, amend or supplement the rules at any time, taking into account the legal requirements. The buyer is informed by e-shop website. The Shop Rules are applicable at the time of placing the order.
    1.3. To purchase at this e-shop are able with the right:
    1.3.1. physical persons, i.e., persons who have reached the age of majority, whose capacity is not restricted by law;
    1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently; 
    1.3.3. legal entities;
    1.3.4. Authorized representatives of all the above mentioned persons.
    1.4. The seller, also approving the rules, also guarantees that, in accordance with Rule 1.3. , the Buyer has the right to purchase goods in e-shop.
    1.5. The agreement between the Buyer and the Seller shall be deemed to be concluded from the moment when the Buyer has created the shopping cart in the shop, having indicated the delivery address, choosing a payment method and familiar with Seller's rules, clicks on the button "Confirm order".

    2. Protection of personal data
    2.1. Order goods in e-shop Buyer are able:
    2.1.1. by registering in this e-shop - while entering the data requested in the registration;
    2.1.2. without registering in the e-shop.
    2.2. Buyer ordering goods in the ways provided by the Rules 2.1, in the information fields provided by the Seller, must indicate the Customer's personal data necessary for the proper execution of the order of the goods: name, surname, delivery address, telephone number and valid email address.
    2.3. By confirming these Rules, the Buyer agrees that 2.2. The Customer's personal data provided in the item is processed for the sale of goods and services by e-shop, salespoint activities analysis and direct marketing.
    2.4. By agreeing that the Customer's personal data is processed by the seller of the goods and services for the purpose of the shop, the Buyer also agrees that by his Email and phone number will be sent informational announcements necessary for ordering goods.
    2.5. Buyer, by registering in e-shop and ordering goods, undertakes to protect and not disclose any login details. 

    3. Buyer's rights and obligations
    3.1. Buyer has the right to purchase goods in e- shop according these Rules and other information fields provided in the website.
    3.2. The Buyer has the right to withdraw from the contract of purchase and sale of goods with the e-shop by notifying the Seller in writing (by e-mail, indicating the product to be returned and its order number) no later than 14 (fourteen) working days from the date of delivery, unless the contract may not be terminated in accordance with the laws of the Republic of Lithuania (e.g. when the contract is concluded for the sale of hygiene goods - bedding accessories;see information on the website of the Public Institution “Consumer Centre” http://www.vartotojucentras.lt/istatymas.php?id=1038, Paragraph 18 “Peculiarities of return and exchange of non-food goods”). 
    3.3. The Buyer may exercise the right provided in Clause 3.2 of the Rules only if the goods have not been damaged or their appearance has not substantially changed, as well as if the goods have not been used. 
    3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
    3.5. If the data provided in the Customer's registration form changes, the Buyer must immediately update them.
    3.6. The Buyer undertakes not to transfer to third parties their login data. If the Buyer loses his login information, he must immediately inform the Dealer of the means of communication specified in the "Contacts" section.
    3.7. Buyer using e-store agrees with these Buy-Selling Rules and undertakes to comply with them and do not violate the legal acts of the Republic of Lithuania. 

    4. Seller rights and obligations
    4.1. The Seller undertakes to provide all conditions for the Buyer to properly use the e-shop services.
    4.2. If the Buyer attempts to harm the Seller's e-store the stability and security of the shop or breach of its obligations, the Seller has the right to immediately and without notice to restrict or suspend the Buyer's access to the e-shop or, in exceptional cases, cancel the Customer's registration.
    4.3. The Seller undertakes to respect the Buyer's privacy right to the Personal Information provided by the Buyer, specified in the e-shop registration form.
    4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer. 

    5. Ordering goods, prices, payment procedure, time limits.
    5.1. At the e-shop, the Buyer can make purchases 24 hours a day, 7 days a week.
    5.2. The Agreement becomes valid from the moment the Buyer clicks the "Confirm Order" button, and upon receiving the receipt of the order, the Seller confirms it by sending a confirmation letter by e-mail to the e-mail address specified by the Buyer.
    5.3. At the e-shop and in the formed order, the prices of the goods are indicated in euros, including VAT.
    5.4. The buyer shall pay for the goods in one of the following ways:
    5.4.1. Payment using electronic banking is a prepayment using the electronic banking system used by the Buyer or by entering the bank card data. The buyer must have signed an electronic banking agreement with one of the serviced banks in order to use this form of payment. The Buyer shall transfer the money to the current account of the e-shop. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank's electronic banking system.
    5.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to the electronic bank account of the store.
    5.5. The Buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the parcel of goods begins and the term of delivery of the goods is counted. 

    6. Delivery of goods.
    6.1. The Buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
    6.2. The Buyer undertakes to accept the goods themselves. In the event that the Buyer is unable to accept the goods themselves and the goods are delivered to the specified address, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
    6.3. The goods shall be delivered by the Seller or the Seller's authorised representative (courier).
    6.4. The Seller shall deliver the goods to the Buyer in accordance with the time limits specified in the descriptions of the goods. These time limits are preliminary and do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
    6.5. In all cases, the Seller shall be released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
    6.6. The Buyer must immediately inform the Seller if the consignment is presented in crushed or otherwise damaged packaging, if the consignment contains unsolicited goods or the quantity thereof is incorrect, or the goods are incomplete, disregarding the circumstances.
    6.7. No matter the case, if the buyer notices any damaging of the packaging during delivery, they must indicate their remarks on the delivery document submitted by the courier or draw up a separate report on thedamage. The Buyer must do this in the presence of a courier. Failure to do so shall release the Seller from liability against the Buyer for damage to the goods related to packaging damage, which the Buyer did not indicate on the courier's delivery document. 

    7. Product quality, guarantees.
    7.1. The details of each product sold at the e-shop shall be generally indicated in the product description attached to each product.
    7.2. The Seller shall not be responsible for the fact that the goods in the electronic store may not correspondin their colour, shape or other parameters to the actual size, shape and colour of the goods due to the characteristics of the monitor used by the Buyer.
    7.3. The seller provides a quality guarantee for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of such goods.
    7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legislation shall be applicable. 

    8. Return and replacement of goods.
    8.1. Deficiencies of sold goods shall be eliminated, low-quality goods shall be replaced, returned in accordance with the Rules of Return and Replacement of Itemsapproved by the Order of the Minister of Economy of the Republic of Lithuania of June 29, 2001 No. 217 “On Approval of the Rules of Return and Replacement of Items”, except in cases when the contract cannot be terminated in accordance with the laws of the Republic of Lithuania (when the contract is concluded for sale of hygiene goods – bedding accessories;see Item 18 of the information on the website of the Public Institution “Consumer Centre” http://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Return and Replacement of Non-food Goods”). In all cases, the money for the returned goods is transferred only to the payer's bank account.
    8.2. In order to return the item/goods in accordance with Clause 8.1 of the Rules, the Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the contact section,indicating the name of the returned goods, the order number and the reasons for the return.
    8.3. When the buyer returns the goods, the following conditions must be met:
    8.3.1. the returned goods must be in the original neat packaging;
    8.3.2. the goods must be undamaged by the Buyer;
    8.3.3. the product must be unused, without losing its commercial appearance (undamaged labels, intact protective film, etc.) (thisclauseis not applicable in case of return of a defective item);
    8.3.4. the returned item must be in the same complement as the Buyer received it;
    8.3.5. when returning the goods, it is necessary to present the document of the purchase thereof.
    8.4. The Seller has the right to refuse to accept the goods returned by the Buyer if the Buyer does not follow the procedure for return of goods set out in Article 8.3.
    8.5. Upon returning the received wrong and/or defective item, the Seller undertakes to accept such goods and replace them with similar suitable goods.
    8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid shall be refunded to the Buyer, excluding the price for delivery. 

    9. The Buyer's and the seller's liability.
    9.1. The Buyer shall be fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller shall not be responsible for the consequences and shall have the right to claim compensation from the Buyerfor the incurred direct losses.
    9.2. The buyer shall be responsible for the actions taken using this e-shop.
    9.3. The registered Buyer shall be responsible for the transfer of his login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the login details of the Buyer, the Seller considers this person to be the Buyer.
    9.4. The Seller shall be released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not read these Rules, even though they were given such an opportunity.
    9.5. If the Seller's e-shop contains links to the electronic websites of other companies, institutions, organisations or persons, the Seller shall not be responsible for the information or activities performed there. The Seller does not maintain, control or represent those websites and individuals.
    9.6. In the event of any damage, the guilty Party shall compensate the other Party for the direct loss. 

    10. Marketing and information.
    10.1. The Seller may, at his discretion, initiate various promotions in the e-shop.
    10.2. The Seller has the right to unilaterally, without separate notice, change the terms of the promotions, as well as cancel them. Any change or cancellation of the terms and conditions of the promotions is only forward-looking, i.e. from the moment of their performance.
    10.3. The Seller shall send all notifications by the means of communication specified in the Buyer's registration form.
    10.4. The Buyer shall send all notifications and questions to the telephone numbers and e-mail addresses specified in the section "Contacts" of the Seller's e-shop.
    10.5. The Seller shall not be liable if the Buyer does not receive the sent information messages or confirmation messages due to failures of the Internet connection or the networks of e-mail service providers. 

    11. Final provisions.
    11.1. The present Rules of Purchase and Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
    11.2. All disagreements arising from the implementation of the present Rules shall be resolved through negotiations. In the event of failure to reach an agreement, disputes shall be settled in compliance with the procedures established by the laws of the Republic of Lithuania. 

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